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Facilitating internal and external referrals: 

When you feel the situation is urgent but do not think that the student requires the emergency services

  • Talk to the student in a direct, concerned, and caring manner. Explain your reasons for concern.

  • Encourage them to seek help via 

    • their parents

    • their GP

    • College Counselling Service

    • College Counselling Service Manager

  • Offer to help them arrange an emergency appointment with one of the services mentioned.


  • Accompany them to arrange the appointment if appropriate

  • If appropriate, you can assist in making the initial telephone call, explaining the urgency of the situation and then pass the phone to the student to arrange an appointment  

  • Give them the contact details for The Samaritans and other relevant local contacts for support. If the incident occurs out of office hours this might contain the situation for the student until they re-commence.


  • Make a written note of key points and action taken 

  • Speak with your line manager about your concerns and your actions as soon as possible

  • Contact the Counselling Service Manager to arrange a debriefing session and handover written notes so that follow-up support can be initiated. It is advised that staff follow the correct safeguarding policies and procedures of the college.

Charlie Waller Memorial Trust
Rear Office, First Floor
32 High Street
Thatcham, Berkshire

Registered Charity No. 1109984

Company No. 5447902

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