Managing Aggression

Aggression varies from threats to verbal abuse to physical abuse and violence.


What you can do


  • Assess your level of safety and ensure you can access an exit. Be aware of non-verbal signs that someone is becoming agitated


  • Keep a calm voice, do not stare, and avoid physical contact


  • If a difficult situation is developing, involve another member of staff. If there is no one close by then say you need to consult with a colleague, find someone, and ask for their help


  • Use time-out strategies that is, suggest the person behaving aggressively leaves, and returns when calmer


  • If you are very concerned for your safety or unable to manage the situation, then again find a colleague and ask them to phone the appropriate member of staff named in relevatn college procedures


  • If you are able to defuse the situation and the student becomes calmer and is willing to talk to you, try to find out what difficulties they might be experiencing.


  • Try to give them information about where they can get access to appropriate support


  • If you feel it is appropriate to stay with the student, remain in an open area with a visible means of escape. For example, sit closest to the door and do not let the student get between you and the door


  • Reassure that the student that you are better able to hear and support their concerns when they talk to you slowly, clearly and calmly


  • Make a written note of key points and action taken 


  • Speak with your line manager about your concerns and your actions as soon as possible


  • If appropriate, contact the Counselling Service Manager to arrange a debriefing session and handover written notes so that follow-up support can be initiated




  • Staying in a situation in which you feel unsafe


  • Meeting alone with the student


  • Engaging in a screaming match or behaving in other ways that escalate anxiety and aggression


  • Touching the student or crowding their sense of personal space

Charlie Waller Memorial Trust
Rear Office, First Floor
32 High Street
Thatcham, Berkshire

Registered Charity No. 1109984

Company No. 5447902

Contact us here

  • Twitter - White Circle
  • Instagram - White Circle
  • Facebook - White Circle
  • LinkedIn - White Circle