Worried about someone now?

If you are worried about someone right now,here is some helpful information.

The situation is urgent if:

  • The person says they intend to go and kill themselves immediately.

  • The person indicates they are going to cause immediate harm to someone else.

  • The person is putting themselves in immediate in danger, for instance by walking into traffic, intending to jump from a high building, or holding something with the intention of causing harm to themselves or others (eg a glass, knife or substance they intend swallowing).

  • You reasonably believe the person has already done something to cause themselves harm, such as swallowing tablets or other harmful substances.

What to do:
  • If you can without causing delay, ask the person what they are going to do or if they have swallowed anything (you can pass this information on when you seek help).

  • If you can get help from someone else, do so – ask them to dial 999.

  • Reduce risk to other people by asking them to leave the area, if appropriate.

  • Try to keep the person calm by keeping your own voice calm and quiet.

  • Don’t approach the person if this increases risk to yourself or them.

  • If you can’t get help from someone else, get to a phone and dial 999 (even if you have to leave the person).

  • If you have to leave the person, try to remember enough information to give the emergency services a general description (male/female, rough age, height, clothes etc.)

  • After the situation has been resolved, talk it through with someone and write down your actions so you can remember what happened when.

What not to do:
  • Do not to anything that puts yourself or other people at risk.

  • Don’t panic – always try to keep calm.

  • Never delay calling for help. It is always better to explain doing something that turns out to be unnecessary, than not to take action which could prevent harm.

  • Don’t try to deal with the situation by yourself.

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